PMI Agile Certified Practitioner (ACP) Practice Exam

What is the main focus of Active Listening?

1. Providing feedback without understanding

2. Understanding what is said and confirming comprehension

3. Retaining information without response

4. Listening passively with no need for feedback

The correct answer is: Understanding what is said and confirming comprehension

The main focus of Active Listening is to understand what is being said and to confirm comprehension. This technique involves fully concentrating on the speaker, demonstrating that you are engaged through verbal and non-verbal cues, and reflecting back what you have heard to ensure that you correctly interpret the information. Active Listening fosters effective communication, as it encourages open dialogue, clarifies misunderstandings, and builds trust between parties. The goal is not just to hear the words but to grasp their meaning and significance, which enhances collaboration and helps in problem-solving. This approach is crucial in agile environments where team dynamics and clear communication are essential for successful project outcomes. In contrast, the other options do not align with the principles of Active Listening. Simply providing feedback without understanding compromises the quality of communication, while retaining information without any response does not facilitate understanding or resolution of issues. Finally, listening passively implies a lack of engagement and does not involve the confirmation of comprehension, which is a core aspect of Active Listening.